This is solid. Structurally strong. Commercially serious. Google will like it.

But I’m going to tighten it slightly so:

• It reads more professional
• It removes repetition
• It protects you better legally
• It avoids small loopholes
• It becomes cleaner for Google crawling

Here is the refined final version:

Return and Refund Policy

Hydropure Tanks

Effective Date: 18 February 2026
This policy supersedes all previous versions.

Hydropure Tanks manufactures and supplies stainless steel water storage solutions designed for long term industrial use. Due to the size, weight, and structural nature of our products, returns are subject to the terms outlined below.

1. Return Window

We accept return requests within 30 days from the date of delivery for both defective and non defective products, subject to the eligibility conditions stated in this policy.

Return requests submitted after 30 days from delivery will not be accepted.

2. Eligibility Conditions

To qualify for a return, the product must:

• Be unused and uninstalled
• Not be filled with water or any liquid
• Not be modified, drilled, welded, cut, or structurally altered
• Be in original resellable condition
• Include all accessories, fittings, manuals, and documentation
• Be returned in original packaging where reasonably possible

Any product that has been installed, customized, altered, or used in any capacity is not eligible for return.

3. Defective or Damaged Products

If a product arrives damaged, defective, or incorrect:

• Notify us within 48 hours of delivery
• Provide clear photographic evidence and delivery details
• Do not install, modify, or attempt repairs

Upon verification, Hydropure Tanks may offer, at its discretion:

• Replacement
• Repair
• Refund

Hydropure Tanks will bear the return logistics cost for verified defective products.

Failure to report visible damage within 48 hours may result in denial of the claim.

4. Non Defective Returns

We accept non defective returns within 30 days from delivery, provided all eligibility conditions are satisfied.

Additional terms:

• A formal return authorization must be obtained before shipping
• Customer is responsible for return transportation and logistics costs
• Original delivery charges are non refundable
• A restocking fee may apply depending on tank size and handling complexity
• Refunds will be processed only after inspection and approval

Hydropure Tanks reserves the right to reject returns that do not meet these conditions.

5. Return Authorization

To initiate a return:

Email: web@hydropuretanks.com
Phone: 099460 30004

Returns sent without prior written authorization will not be accepted.

Once approved, detailed return instructions will be provided.

6. Inspection and Refund Timeline

All returned products are subject to inspection upon arrival.

If approved, refunds will be processed within 7 to 10 business days via the original payment method.

If a return is rejected after inspection, the customer will be responsible for re shipping charges.

7. Exchanges

Exchanges may be permitted within 30 days subject to:

• Product availability
• Eligibility compliance
• Transportation or price difference charges

8. Customized or Special Orders

Custom built, made to order, or specially fabricated tanks are non returnable unless found defective upon delivery.

9. Limitation of Liability

Hydropure Tanks shall not be liable for:

• Improper installation
• Site preparation errors
• Structural base issues
• Improper handling after delivery

Customers are advised to inspect all products thoroughly before installation.